New South Wales Government
NSW Department of Commerce

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General Privacy Statement

1. You are here:
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3. General Privacy Statement

The smartbuy® website is maintained by the Department of Commerce. This Privacy Policy applies to all the publicly accessible pages on the smartbuy® site located at www.smartbuy.nsw.gov.au. The Department of Commerce does not have any responsibility for the privacy policies or practices of third party sites linked to the smartbuy® site. If you have any questions about the smartbuy® site, or the application of this Privacy Policy or a request for access to information held please contact:

Web Manager
Department of Commerce
Level 10, McKell Building
2-24 Rawson Place
SYDNEY NSW 2000

Tel: 02 9372 8095
Fax: 02 9372 8077
Email: KerrieL.Anson@commerce.nsw.gov.au

Users of the smartbuy® site are entitled to expect that any information as a result of that use will be treated within the terms of the New South Wales government's privacy responsibilities and obligations. The New South Wales government's privacy practices are regulated by the New South Wales Privacy and Personal Information Protection Act 1988.

What information do we collect?

When you look at the pages on the smartbuy® site, our computers automatically record information that identifies, for each page accessed:

• the IP (Internet Protocol) address of the machine which has accessed it;
• your top-level domain name (for example .com, .gov, .au, .uk etc.);
• the address of your server;
• the date and time of your visit to the site;
• the pages accessed and documents downloaded;
• the previous site visited; and
• the type of browser and operating system you have used.

Cookies are not used from the smartbuy® site to collect information.

How do we use the information collected?

The information collected during each visit is aggregated with similar logged information and published in reports in order for smartbuy® to identify patterns of usage of the site. This will assist us in improving the smartbuy® site and the services offered on it. The Department of Commerce will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the New South Wales Privacy and Personal Information Protection Act 1988.

What exceptions are there to this rule?

The Department of Commerce will collect, use and disclose more extensive information than stated above in the following circumstances:

• unauthorised attempts to access files which are not published smartbuy® pages;
• unauthorised tampering or interference with files published on the smartbuy® site;
• unauthorised attempts to index the contents of the smartbuy® site by other sites;
• attempts to intercept messages of other users of the smartbuy® site;
• communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed; and
• attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or
• Commonwealth of Australia, or interfere with the enjoyment of the smartbuy® site by other users.

The Department of Commerce reserves the right to make disclosures to relevant authorities where the use of the smartbuy® site raises a suspicion that an offence is being, or has been, committed. In the event of an investigation, the Department of Commerce will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

Is the information stored securely?

Yes. Information collected is stored in an appropriately secure format and held by the Department of Commerce for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

What will we do with information provided in Feedback?

The Department of Commerce provides feedback facilities on the smartbuy® site to allow users to provide input into the future development of the site and to comment on the provision of service by the Department of Commerce. The provision of personal details on feedback is optional. Users may provide personal details for the purpose of receiving a reply to their feedback. This information will only be used for the purpose for which it was provided. We will not add your email address or name to any mailing list. The Department of Commerce may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

Will this policy be updated over time?

Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.